FREQUENTLY ASKED QUESTIONS
Why are we only offering tickets to Veterans injured since 2001?
Due to the level of available tickets, Tickets For Troops is not currently able to offer tickets to veterans or those members of HM Forces who were injured prior to 2001
How do I update my personal details?
To update or change your personal details, including your postal address, password and mailing preferences, click on 'My Account' once you have logged in.
Please note it is your responsibility to ensure your details are up to date.
How many tickets can I order?
First Come, First Serve: For most first come, first serve events, you can order 2-4 tickets and will find the number of tickets available to you for each event in the drop down menu when booking tickets. Please note, multiple bookings will be cancelled.
Furthermore, to enable all members to have a chance of being able to apply for and attend events, we request that you do not book in excess of 10 events per year. We will have to cancel bookings which exceed this limit.
Football: Please note, football matches are for HOME FANS ONLY. Troops are able to attend a maximum of three fixtures per club per season. This restriction is put in place to ensure that as many members of the Armed Forces as possible are able to watch their football team in action.
Rugby: Troops are able to attend a maximum of three fixtures per club per season. This restriction is put in place to ensure that as many members of the Armed Forces as possible are able to watch their rugby team in action.
Ballot: If successful in a ballot, you will usually be offered 2 tickets. This will be confirmed when you are notified of winning the ballot.
Why do we have to pay a booking fee?
The booking fee covers the cost that Tickets For Troops incurs when processing orders, printing, packing and delivering tickets to you. This fee also applies to tickets arranged for collection at the venue.
The booking fee is £2.92 plus VAT = £3.50 per transaction.
The booking fee applies per order not per ticket. If you book four tickets, you only pay one booking fee.
Please note that booking fees are non-refundable.
What do I do if I require accessible seating or disabled access?
If you require accessible seating or disabled access, please ring the Tickets For Troops office on 0207 932 0808 or email firstname.lastname@example.org as soon as you've booked your event.
Please be assured that we will do our utmost to organise the right access for you however on occasion our donors might inform us that this is not possible due to their capacity limits.
My tickets haven't arrived in the post, what do I do?
If you have not received your tickets in the post, please let us know a minimum of 24 hours before the event and for the weekend by Friday at noon, and we will do everything possible to ensure you can attend the event.
Why can I only win one ballot every year?
You can win up to one ballot per year to ensure that every serviceman and women registered with Tickets For Troops has the chance of winning tickets through the ballot.
Please note, it may take a few years for you to win a ballot due to only 8% of our tickets being offered through the ballot system (the rest are first come, first serve). Please be assured there is no bias on who wins and who doesn't as the ballot winners are drawn at random.
Will I be notified if I have not been successful in a ballot?
If you have been unsuccessful, you will not be informed. However, if you have been successful we will call and/or email you so please ensure your contact details are up to date and you check your junk folder for emails from us.
Where will my seats be?
This can vary due to the venue or event you are attending, please wait to receive your tickets in the post or on the day of the event at the box office to find out which tickets you've been allocated.
All football matches are seated within the home fans section. According to football rules any member found to be an away fan in the wrong end will have their membership revoked.
Can my family attend an event if I am not there?
For security reasons the registered member must be in attendance at the event.
I need to cancel an event which I have booked, what do I do?
To cancel tickets you have booked or been offered through Tickets For Troops, you must email email@example.com or call 0207 932 0808 by 5pm the day before the event starts to give us time to reallocate your tickets (or by midday Friday if the event is over the weekend).
What will happen if I do not attend an event and I have not cancelled with the TFT office?
Unfortunately if you do not cancel your tickets by the requested deadline or let us know they haven't arrived before the event and subsequently don't attend, we will have to suspend your Tickets For Troops membership.
Do I have to wear my uniform to the events?
Unless specifically requested, uniforms do not need to be worn to any Tickets For Troops events.
Is there a Tickets for Troops Mailing List?
Tickets For Troops has a mailing list and newsletters are sent out on a regular basis updating troops on upcoming events and ticket availability.
If you would like to be added to our mailing list please go to ’My Account’ and select ‘mailing list.’ If you would no longer like to receive further emails from us regarding the latest offers deselect ‘mailing list’.